Thai Airways is Certified as a 4-Star Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.
Airport Services – Bangkok | 4-Star Airline
- Premium check-in facilities
- Check-in staff service
- Priority boarding service
- Staff assistance on arrival
- Transfer service assistance
- Priority baggage service
Onboard Product – Long haul | 4-Star Airline
- Seat comfort and personal space
- Cabin safety information / video
- Comfort items : duvet, pillows, turndown
- Cabin and seat cleanliness
- Cabin temperatures
- Washroom cleanliness
- Amenity kit and washroom amenities
- Inflight entertainment
- WiFi service
- Quality of meals served
- Flexibility of meal service
- Quality of wines & beverages
- Magazines and newspapers
Onboard Product – Short haul | 4-Star Airline
- Seat comfort
- Cabin safety information / video
- Comfort items : pillow, blanket
- Cabin and seat cleanliness
- Washroom cleanliness
- Inflight Entertainment
- WiFi service
- Quality of meals served
- Selection of wines & beverages
- Magazines and newspapers
Cabin Staff Service – Long haul | 4-Star Airline
- Attention to cabin safety
- Service skills and proficiency
- Speed and timing of service
- Enthusiasm and friendliness
- Service hospitality
- Personalisation of service
- Interaction with customers
- Language skills
- Cabin presence and attention
- Responding to customer requests
- Quality consistency among staff
Cabin Staff Service – Short haul | 4-Star Airline
- Attention to cabin safety
- Service skills and proficiency
- Speed and timing of services
- Enthusiasm and friendliness
- Service hospitality
- Interaction with customers
- Language skills
- Responding to customer requests
- Quality consistency among staff
Disclaimer
The Thai Airways Rating Analysis shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.
