Vistara is Certified as a 4-Star Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.
Just 5 years old, Vistara is now the leading airline in India for product and service quality. In 2020, Vistara took delivery of its first Boeing 787 (not yet evaluated by Skytrax). The product and amentieis on current narrowbody operations are well-rated, and cabin staff service a particular strength. This airline has the potential to achieve a future 5-Star Airline rating.
Airport Services – Delhi | 4-Star Airline
- Premium check-in facilities
- Check-in staff service
- Priority boarding service
- Staff assistance on arrival
- Priority baggage service
Business Class Lounge – Plaza Premium Domestic | 4-Star Airline
- Ambience and exclusivity
- Seat availability and comfort
- Standard of washrooms
- Cleanliness of lounge areas
- Choice of hot and cold food
- Quality of food served
- Choice of wines and beverages (alcohol charged)
- WiFi service
- Access to power / charging points
- Friendliness of staff service
- Staff service efficiency
- Staff Language skills
- Total staff service hospitality
Onboard Product – Short haul | 4-Star Airline
- Seat comfort
- Cabin safety information / video
- Comfort items : pillow, blanket
- Cabin and seat cleanliness
- Washroom cleanliness
- Inflight Entertainment : App streaming
- Quality of meals served
- Selection of wines & beverages
- Magazines and newspapers
Cabin Staff Service – Short haul | 4-Star Airline
- Attention to cabin safety
- Service skills and proficiency
- Speed and timing of services
- Enthusiasm and friendliness
- Service hospitality
- Interaction with customers
- Language skills
- Responding to customer requests
- Quality consistency among staff
Disclaimer
The Vistara Rating Analysis shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.
