Biman Bangladesh Airlines is Certified as a 3-Star Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.
Biman have improved their fleet in recent times, and standards onboard the latest Boeing 787-9 are good, but the airline has a lot of inconsistency issues that impact their rating. Better attention to cleanliness and cabin maintenance is needed. Cabin staff service ranges from very good to quite poor, and again consistency needs change. Airport service standards at Dhaka remain poor.
Onboard Product – Long haul | 3-Star
- Seat comfort and personal space (B787)
- Cabin safety information / video
- Comfort items : duvet, pillows, turndown
- Cabin and seat cleanliness
- Cabin temperatures
- Washroom cleanliness
- Amenity kit and washroom amenities
- Inflight entertainment
- Quality of meals served
- Flexibility of meal service
- Quality of wines & beverages
- Magazines and newspapers
Onboard Product – Short haul | 3-Star
- Seat comfort
- Cabin safety information / video
- Comfort items : pillow, blanket
- Cabin and seat cleanliness
- Washroom cleanliness
- Inflight Entertainment
- Quality of meals served
- Selection of wines & beverages
- Magazines and newspapers
Cabin Staff Service – Long haul | 3-Star
- Attention to cabin safety
- Service skills and proficiency
- Speed and timing of service
- Enthusiasm and friendliness
- Service hospitality
- Personalisation of service
- Interaction with customers
- Language skills
- Cabin presence and attention
- Responding to customer requests
- Quality consistency among staff
Cabin Staff Service – Short haul | 3-Star
- Attention to cabin safety
- Service skills and proficiency
- Speed and timing of services
- Enthusiasm and friendliness
- Service hospitality
- Interaction with customers
- Language skills
- Responding to customer requests
- Quality consistency among staff
Disclaimer
The Biman Bangladesh Airlines Rating Analysis shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Airways Office cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.
