China Eastern Airlines Rating Analysis | 3-Star Airline

China Eastern Airlines Rating Analysis
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China Eastern Airlines is Certified as a 3-Star Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.

China Eastern Airlines Rating Analysis

Airport Services – Shanghai Pudong | 3-Star

  • Premium check-in facilities
  • Check-in staff service
  • Priority boarding service
  • Staff assistance on arrival
  • Transfer service assistance
  • Priority baggage service

First Class Lounge – Lounge 36 | 3-Star

  • Ambience and exclusivity
  • Seat availability and comfort
  • Standard of washrooms
  • Standard of shower facilities
  • Cleanliness of lounge areas
  • A la carte dining option
  • Choice of hot and cold food
  • Quality of food served
  • Choice of wines and beverages
  • WiFi service
  • Access to power / charging points
  • Friendliness of staff service
  • Staff service efficiency
  • Staff Language skills

Onboard Product – Long haul | 3-Star

  • Seat comfort and personal space
  • Cabin safety information / video
  • Comfort items : duvet, pillows, turndown
  • Cabin and seat cleanliness
  • Cabin temperatures
  • Washroom cleanliness
  • Amenity kit and washroom amenities
  • Inflight entertainment
  • Quality of meals served
  • Flexibility of meal service
  • Quality of wines & beverages
  • Magazines and newspapers

Cabin Staff Service – Long haul | 3-Star

  • Attention to cabin safety
  • Service skills and proficiency
  • Speed and timing of service
  • Enthusiasm and friendliness
  • Service hospitality
  • Personalisation of service
  • Interaction with customers
  • Language skills
  • Cabin presence and attention
  • Responding to customer requests
  • Quality consistency among staff

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Airways Office cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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