GoAir is Certified as a 3-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, onboard food & beverages, cabin cleanliness, and service rating is for cabin and ground staff.
GoAir onboard product standards have improved and most of the fleet is newer A320neo aircraft. Overall comfort is comparable to other regional competitors. Airport service standards can be inconsistent around the network but better for the main Mumbai hub. Cabin staff service is quite good, but again this is lacking consistency to meet 4-Star. There is a fair range of pre-order and buy-on-board F&B.
GoAir Rating Analysis
Disclaimer
The GoAir Rating Analysis shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Airways Office cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.
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