Malindo Air holds a 3-Star Airline certification, which assesses the quality of its airport and onboard products, alongside staff service. This product rating encompasses various aspects, including seats, amenities, food & beverages, in-flight entertainment (IFE), and overall cleanliness. The service rating, conversely, evaluates the performance of both cabin and ground staff.
Despite Malindo Air’s self-description as a “premium airline,” it largely operates as a low-cost carrier. This is evident through its inclusion of a smaller Business Class section and limited IFE options. In Economy Class, seat comfort is generally acceptable for shorter flights (2-3 hours). However, for longer routes, the comfort level is often deemed inadequate. Where offered, the in-flight entertainment systems are satisfactory. Business Class features recliner seats, which are also suitable for flights lasting 2-3 hours, and meal standards in this class are considered fair. For Economy passengers, food and beverage options are available for pre-purchase or on-board purchase, but their quality is often inconsistent. Similarly, the service provided by cabin staff can be commendable at times, but it frequently lacks consistency.
Malindo Air Rating Analysis
Disclaimer
The Malindo Air Rating Analysis shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Airways Office cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.
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