Saudi Arabian Airlines Rating Analysis | 4-Star Airline

Saudi Arabian Airlines Rating Analysis

This Saudi Arabian Airlines Rating Analysis delves into the performance of Saudia, the national flag carrier of Saudi Arabia. Saudi Arabian Airlines is officially certified as a 4-Star Airline. This reputable rating, awarded by Skytrax, signifies a good overall quality performance across both its airport and onboard product. It also reflects a consistent standard of staff service. For travelers, this analysis aims to provide clear insights into what a 4-star rating means when considering Saudia for their journeys.

The “product rating” component meticulously evaluates various passenger touchpoints. This includes the comfort and design of aircraft seats, the availability of various amenities, and the quality of food & beverages served. It also assesses the in-flight entertainment (IFE) system and, critically, the overall cleanliness throughout the aircraft. Furthermore, the “service rating” rigorously examines the professionalism, efficiency, and attentiveness of both cabin staff during flights and ground staff at the airport. This 4-star status underscores Saudia’s commitment to delivering a good and consistent standard of service to its global passengers.

Saudi Arabian Airlines Rating Analysis

Airport Services – Jeddah

  • Premium check-in facilities
  • Check-in staff service
  • Priority boarding service
  • Staff assistance on arrival
  • Transfer service assistance
  • Priority baggage service

First Class Lounge – Jeddah

  • Ambience and exclusivity
  • Seat availability and comfort
  • Standard of washrooms
  • Standard of shower facilities
  • Cleanliness of lounge areas
  • Choice of hot and cold food
  • Quality of food served
  • Choice of beverages
  • WiFi service
  • Access to power / charging points
  • Friendliness of staff service
  • Staff service efficiency
  • Staff Language skills
  • Total staff service hospitality

Onboard Product – Long haul

  • Seat comfort and personal space
  • Cabin safety information / video
  • Comfort items : duvet, pillows, turndown
  • Cabin and seat cleanliness
  • Cabin temperatures
  • Washroom cleanliness
  • Amenity kit and washroom amenities
  • Inflight entertainment
  • WiFi service
  • Quality of meals served
  • Flexibility of meal service
  • Choice & Quality of beverages
  • Magazines and newspapers

Onboard Product – Short haul

  • Seat comfort
  • Cabin safety information / video
  • Comfort items : pillow, blanket
  • Cabin and seat cleanliness
  • Washroom cleanliness
  • Inflight Entertainment
  • WiFi service
  • Quality of meals served
  • Selection of beverages
  • Magazines and newspapers

Cabin Staff Service – Long haul

  • Attention to cabin safety
  • Service skills and proficiency
  • Speed and timing of service
  • Enthusiasm and friendliness
  • Service hospitality
  • Personalisation of service
  • Interaction with customers
  • Language skills
  • Cabin presence and attention
  • Responding to customer requests
  • Quality consistency among staff

Cabin Staff Service – Short haul

  • Attention to cabin safety
  • Service skills and proficiency
  • Speed and timing of services
  • Enthusiasm and friendliness
  • Service hospitality
  • Interaction with customers
  • Language skills
  • Responding to customer requests
  • Quality consistency among staff

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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